Xpress Print South Africa: Terms and Conditions

Xpress Print South Africa
Standard Terms and Conditions of Sale covering printing, signage, branding, production, rush orders and customer service

Last updated: 4 October 2026

These Terms and Conditions cover all quotations, invoices, orders, artwork, printing, signage, banners, branding, garment printing, promotional products, packaging, urgent jobs, same-day jobs, next-day jobs, two-day jobs, design work, delivery, collection, installation, complaints, credits, reprints and related services supplied by Xpress Print South Africa.

By requesting a quotation, accepting a quotation, making a payment, submitting artwork, approving a proof, confirming an order, collecting goods, accepting delivery or instructing Xpress Print South Africa to go ahead, the customer agrees to these Terms and Conditions.

1. Company Identity

Xpress Print South Africa is a printing, branding, signage and production service provider operating in South Africa.

2. Application Of Terms

These Terms apply to every customer, whether an individual, company, reseller, agency, school, church, organisation, association, government department, corporate buyer or any other person or entity placing an order.

3. Acceptance Of Terms

A customer accepts these Terms by requesting work, accepting a quotation, paying an invoice, submitting artwork, approving a proof, sending a purchase order, confirming instructions, collecting goods, accepting delivery or allowing production to start.

4. Terms Form Part Of Every Order

These Terms form part of every quotation, invoice, order, payment request, artwork approval, production instruction, delivery arrangement and customer communication.

5. Customer Responsibility To Read Terms

Before approving artwork, making payment, instructing production, accepting delivery or collecting goods, the customer must read and understand these Terms.

6. Business Hours

Normal business hours are Monday to Friday, 8:30 AM to 5:00 PM. Weekends, public holidays and any special closure dates announced by Xpress Print South Africa are excluded.

7. Orders Outside Business Hours

Orders, payments, messages, artwork, approvals or requests received outside business hours may be treated as received on the next business day.

8. Weekends And Public Holidays

Weekends and public holidays are not counted as standard production days unless Xpress Print South Africa agrees in writing to provide weekend or public holiday service.

9. Order Processing Sequence

Orders are generally processed in the order they are received, paid for, approved and supplied with print-ready artwork, subject to production schedules and quoted turnaround times.

10. Right To Decline Or Cancel Due To Capacity

Xpress Print South Africa may decline, suspend or cancel any order that exceeds its operational, machine, staffing or material capacity, or reasonable production limits.

11. Quotations

All quotations are based on the information the customer supplies at the time of quoting.

12. Quote Validity

Unless stated otherwise in writing, quotations are valid for 7 calendar days from the date of issue.

13. Price Changes

Prices may change after the quotation validity period because of material costs, supplier charges, labour costs, exchange rates, courier costs or operational conditions.

14. Change Of Specifications

Any change to quantity, size, material, colour, artwork, finishing, installation, delivery, urgency, deadline or production method may change the quoted price.

15. Written Confirmation Required

An order is not confirmed until Xpress Print South Africa has issued a quotation, invoice or written price confirmation, and the customer has accepted it in writing, by payment, deposit or purchase order.

16. Full Order Information Required

Customers must provide complete and accurate order details, including product type, size, quantity, material, colour requirements, finishing, delivery address, billing details, artwork status, deadline and contact details.

17. Incomplete Information

Xpress Print South Africa is not liable for delays, incorrect production, wrong pricing or missed deadlines caused by incomplete, unclear, contradictory, late or inaccurate information from the customer.

18. Pricing

All pricing is based on the specifications supplied and accepted at the quotation stage.

19. Additional Charges

Additional work, changes, corrections, artwork preparation, urgent handling, delivery, installation, packaging, storage or special finishing may be charged separately.

20. VAT And Statutory Charges

Prices exclude VAT unless clearly stated otherwise. VAT, levies, environmental charges, packaging charges or other statutory costs may be added where they apply.

21. Payment Before Production

No order goes into production until Xpress Print South Africa has confirmed full payment, the required deposit or approved account terms.

22. Same-Day Payment Cut-Off

For same-day service, payment must be made and cleared by 9:00 AM on the day of service, unless management accepts otherwise in writing.

23. General Order Cut-Off

General orders needing same-day, next-day or urgent scheduling should be placed by 10:00 AM on each business day, with payment and press-ready artwork, unless accepted otherwise in writing.

24. Payment Must Clear

Payments must clear or be verified before Xpress Print South Africa starts processing an order, unless management approves otherwise in writing.

25. Proof Of Payment

A proof of payment does not automatically confirm cleared funds. Xpress Print South Africa may wait for the funds to reflect before production starts.

26. No Automatic Credit

Xpress Print South Africa does not automatically offer credit facilities. Any credit facility must be approved in writing by management before an order is placed.

27. Late Payments

Where credit has been approved and payment is late, Xpress Print South Africa may charge interest, suspend further work, withhold goods or artwork, refuse collection, stop delivery or refer the matter for collection.

28. Payment Errors

Money paid into the account in error may attract an administration, reversal, handling or processing fee, where reasonably incurred and legally permissible.

29. Payment Error Surcharge

Where an incorrect or mistaken payment creates administrative, banking, accounting, compliance or reversal costs, Xpress Print South Africa may charge a surcharge or administration fee of up to 35%, where lawful, reasonable and applicable to the circumstances.

30. Ownership Of Goods

All goods, artwork, designs, layouts, printed products, signage, materials and digital assets remain the property of Xpress Print South Africa until payment has been received in full.

31. Artwork Requirements

Customers must supply correct, high-resolution, print-ready artwork in the required format, size, bleed, margin, colour mode and layout.

32. Press-Ready Artwork

Same-day and urgent services require press-ready artwork. If the artwork is not press-ready, the turnaround time may be extended.

33. Pre-Printed Or Prepared Artwork

Same-day printing, signage and banner services are available only where suitable prepared artwork is supplied and approved in time.

34. Customer-Supplied Artwork

Where the customer supplies artwork, Xpress Print South Africa is not responsible for spelling or grammar errors, wrong phone numbers or addresses, incorrect QR codes, low-resolution images, poor logo quality, missing fonts, wrong sizing, incorrect colours, layout errors or any other fault in the supplied file.

35. Customer Duty To Check Artwork

The customer is responsible for checking all artwork, proofs, spelling, details, colours, sizing, layout and specifications before giving approval.

36. No Responsibility After Approval

Xpress Print South Africa will not be responsible for artwork, wording, spelling, layout or specification errors once the customer has given the go-ahead or approval.

37. Artwork Checking By Xpress Print

Xpress Print South Africa may point out obvious artwork concerns where practical, but it is not required to proofread, edit, verify or professionally audit customer-supplied artwork unless a paid service has been agreed in writing.

38. Design Requests

Design requests add at least 24 hours to the production timeline, unless an emergency design service is accepted in writing.

39. Emergency Design Services

Emergency design, artwork correction, redrawing, layout or file preparation may be offered at an additional cost and depends on capacity.

40. Design And Artwork Charges

Artwork set-up, design, layout, editing, redrawing, vectorising, formatting, resizing, reconstruction and correction are charged separately.

41. Artwork Ownership

Artwork, designs, layouts, concepts, templates and digital production files created by Xpress Print South Africa remain its intellectual property until paid for in full.

42. File Release

Working files, editable files, design files, templates and production files created by Xpress Print South Africa are not released automatically. They are released only once paid for and agreed in writing.

43. Proofs

A proof may be provided for customer approval before production. Proofs may be digital, printed, photographic or written, depending on the product and production process.

44. Same-Day Art Approval

Same-day orders require artwork approval confirmation within 1 hour of receiving the proof, unless otherwise agreed in writing.

45. Next-Day And Two-Day Art Approval

Next-day and two-day orders require artwork approval confirmation within 2 hours of receiving the proof, unless otherwise agreed in writing.

46. Delayed Approvals

Delayed artwork approval may move the order to a later production slot and may affect the agreed turnaround time.

47. Proof Approval

Once a customer approves a proof, they accept the layout, wording, spelling, sizing, colours, images, logos, quantities, positioning, contact details and all visible elements shown on it.

48. Approved Proof Is Final Instruction

Production will follow the approved proof and accepted specifications. Any error the customer has approved remains the customer’s responsibility.

49. Changes After Approval

Any change requested after proof approval may lead to additional charges, new artwork fees, material waste charges, delayed completion, amended lead times or production restart costs.

50. Communication Channels

Xpress Print South Africa may communicate by email, WhatsApp, telephone or in person.

51. Formal Written Communication

Formal quotations, approvals, artwork changes, billing information, complaints and critical production instructions should be given clearly in writing.

52. WhatsApp Communication

WhatsApp may be used for convenience, but fragmented, unclear, incomplete or contradictory messages may lead to errors or delays.

53. WhatsApp Limitation

Xpress Print South Africa is not liable for problems caused by unclear WhatsApp instructions where no clear final instruction was given in writing.

54. Email Preferred For Formal Matters

Email is the preferred channel for formal quotations, order confirmations, artwork approvals, complaints, legal notices and billing details, as it provides a clearer written record.

55. Same-Day Service

Same-day service is only considered where the customer has supplied full information, press-ready artwork, proof approval and confirmed payment by the required cut-off time.

56. Same-Day Service Is Not Guaranteed

Same-day service is a priority production attempt and is not an absolute guarantee.

57. Same-Day Success Rate

Xpress Print South Africa works to a high standard and has a strong same-day success rate, estimated at approximately 96%. However, same-day service is not perfect and cannot be guaranteed in every case.

58. Production Capacity

Same-day work depends on available capacity, machines, staff, materials, suppliers, electricity, courier availability, artwork readiness and operational conditions.

59. Urgent Production Risk

Urgent, same-day, next-day, after-hours, weekend and rush orders carry a higher production risk.

60. Customer Acceptance Of Urgent Risk

The customer accepts that urgent work may leave limited time for proofing, corrections, supplier options and recovery if unexpected problems arise.

61. Estimated Completion Times

All turnaround times, deadlines, collection times and delivery times are estimates.

62. No Absolute Deadline Guarantee

Work may be completed earlier, on time or later, depending on operational conditions. Estimated times are not penalties, warranties or absolute guarantees unless management states otherwise in writing.

63. Late Orders

Late, incomplete, unpaid or unapproved orders may start counting as day zero on the following business day.

64. Turnaround Basis

Turnaround times start only once payment has cleared, full order details have been supplied, print-ready artwork has been received and the artwork has been approved.

65. Turnaround Guarantee Meaning

Where a turnaround is agreed, it refers to the estimated dispatch, collection or completion time and date, not to events beyond Xpress Print South Africa’s control.

66. Dispatch Time

Where delivery is required, the agreed turnaround may refer to when the order is ready for dispatch, not the final courier delivery time, unless agreed otherwise in writing.

67. Public Holidays

Public holidays, special closure days and supplier closure days may affect turnaround and delivery times.

68. Customer Location Holidays

Public holidays or closure days in the customer’s area, delivery area or supplier area may affect courier and delivery times.

69. Plan-Ahead Requirement

Customers are advised to plan ahead and allow reasonable production time.

70. Late Order Risk

Xpress Print South Africa is not liable for pressure, losses or disappointment caused by an order placed too late for safe production.

71. Saturday Work

Saturday work is subject to shorter operating hours, limited staff, limited suppliers, limited courier availability and reduced production capacity.

72. Weekend Work

Weekend work is accepted only where expressly agreed and is handled on a best-effort basis.

73. Public Holiday Work

Public holiday work is not guaranteed and is available only where management expressly accepts it.

74. Rush Surcharges

Urgent, same-day, priority, weekend, after-hours or emergency work may attract rush surcharges.

75. Rush Surcharge Limitation

A rush surcharge pays for priority handling. It does not guarantee that the job will be finished by a specific time.

76. Product Eligibility For Urgent Work

Not every product qualifies for same-day, next-day or urgent production.

77. Products Requiring Longer Lead Times

Special signage, bulk garments, packaging, large-format printing, special finishing, installations, outsourced products and custom-manufactured goods may need longer lead times.

78. Standard Lead Times

Standard lead times may range from same day, next day, 48 hours and 3 to 7 working days to longer, depending on the product, artwork, finishing, quantity, supplier involvement and production method.

79. Partial Urgency

If the customer needs part of an order urgently, this must be clearly stated in the order notes before production starts.

80. Partial Completion

Where practical, Xpress Print South Africa may complete the urgent portions of an order first and finish the balance later.

81. Split Orders

Xpress Print South Africa may complete, deliver or allow collection of an order in parts where practical.

82. Delay In Part Of Order

A delay in one part of an order does not automatically cancel the remaining parts.

83. Production Limitations

Xpress Print South Africa will make reasonable efforts to fulfil accepted orders, but production limitations may occur.

84. Causes Of Production Limitations

Production limitations may include load-shedding, machine breakdowns, stock shortages, supplier delays, courier delays, staff shortages, human error, internet failure, weather, strikes or other operational disruptions.

85. Inability To Meet Deadline

If Xpress Print South Africa reasonably believes it cannot meet a deadline, it may notify the customer, revise the timeline, split the order, offer an alternative or, where appropriate, cancel the order.

86. Right To Cancel For Operational Limitation

Xpress Print South Africa may cancel an order where production limitations make completion impossible, unsafe, unlawful, impractical or commercially unreasonable.

87. Outsourced Or Partner Production

Xpress Print South Africa may use internal departments, partner factories, specialist suppliers, installers, couriers or subcontractors to complete an order.

88. Customer Authorisation For Partners

Where necessary for production, delivery or installation, the customer authorises these arrangements.

89. Material Availability

All orders depend on material availability.

90. Substitute Materials

If a specific paper, vinyl, banner, board, garment, pen, promotional item, packaging item, colour, size or substrate is unavailable, Xpress Print South Africa may recommend or use a reasonable substitute where appropriate.

91. Substitute Products

Where an item is unavailable, discontinued, delayed or unsuitable, Xpress Print South Africa may offer a similar item of comparable value or function.

92. Exact Brand Not Guaranteed

The exact brand, model, shade, texture, batch or manufacturer cannot be guaranteed unless specifically agreed in writing.

93. Material And Batch Variation

Materials may differ slightly between batches, suppliers and production runs.

94. Acceptable Material Differences

Minor differences in shade, texture, thickness, finish, weight, rigidity or surface behaviour are accepted as normal production variation.

95. Colour Variation

Colours shown on screens, phones, tablets, PDFs and digital proofs may differ from the printed result.

96. Acceptable Colour Tolerance

A colour variation of up to 10% is generally accepted in commercial printing, unless a paid colour-matching process, physical sample approval or special colour contract has been agreed in writing.

97. Reprint Colour Variation

Repeat orders and reprints may differ from previous runs because of machine settings, material batches, ink behaviour, temperature, humidity, supplier changes and production method.

98. Exact Repeat Matching

Exact repeat matching is not guaranteed unless expressly agreed in writing.

99. Quantity Tolerance

Printing, packaging and production orders may have reasonable quantity variations.

100. Bulk Quantity Variation

A tolerance of up to 10% may apply to bulk production, packaging, plastic, paper, labels, promotional items, garment printing and manufactured products.

101. Setup Allowance

Printing and branding require set-up, testing, trimming, alignment and quality checks.

102. Production Spoilage

A reasonable production allowance or spoilage margin may apply, especially to garments, bags, labels, packaging, promotional products and large-format work.

103. Customer-Supplied Items

Where customers supply garments, blanks, boards, substrates, materials or products for printing or branding, these items are supplied entirely at the customer’s risk.

104. Customer-Supplied Item Damage

Xpress Print South Africa is not liable for damage, misprints, test losses, handling marks or production failure on customer-supplied items, unless gross negligence is proven.

105. Right To Refuse Unsuitable Materials

Xpress Print South Africa may refuse to print on supplied items or materials that appear unsuitable, damaged, unstable, unsafe, poor quality, incompatible with its machines or likely to give unsatisfactory results.

106. Delivery

Delivery may be arranged at an additional cost.

107. Delivery Times

Delivery times are estimates only and may be affected by courier capacity, traffic, weather, strikes, road conditions, incorrect addresses, customer availability or third-party delays.

108. Delivery Risk

Unless agreed otherwise in writing, risk passes to the customer when goods leave Xpress Print South Africa’s premises or are handed to a courier, driver, installer, representative or collection agent.

109. Customer Delivery Details

The customer must provide accurate delivery details, contact numbers, access instructions and recipient information.

110. Failed Delivery

Xpress Print South Africa is not liable for failed or delayed delivery caused by incorrect or incomplete delivery information.

111. Collection

Customers must collect completed goods promptly once they have been notified.

112. Collection And Payment

Collection may be refused until payment is complete.

113. Inspection On Collection Or Delivery

Customers must inspect goods on collection or delivery.

114. Visible Issues

Any visible issue must be reported immediately, before the goods are used, installed, worn, distributed, sold, altered or handed to third parties.

115. Storage Of Completed Goods

Xpress Print South Africa does not provide long-term storage unless agreed in writing.

116. Uncollected Goods

Goods not collected within 30 days may be treated as abandoned and may be disposed of, recycled, resold or stored at an additional charge.

117. Customer Property Held On Premises

Any customer property, materials, samples, supplied items or goods left at Xpress Print South Africa’s premises remain at the customer’s risk.

118. Loss Or Damage To Customer Property

Xpress Print South Africa is not liable for loss, damage, theft, fire, water damage or deterioration of customer property, unless gross negligence is proven.

119. Installation

Where installation is required, the customer must make sure the site is accessible, safe, ready and suitable.

120. Installation Extra Costs

Additional charges may apply for delays, unsafe sites, waiting time, return visits, access equipment, extra labour or changes to the installation scope.

121. Site Conditions

Xpress Print South Africa is not liable for installation delays or complications caused by poor surfaces, hidden wiring, weak walls, structural defects, weather, landlord or municipal restrictions, access problems or the customer’s failure to prepare the site.

122. Permissions And Approvals

The customer is responsible for obtaining any landlord, municipal, body corporate, centre management, road authority or other permissions needed for signage, installation, branding, displays or advertising, unless Xpress Print South Africa has agreed in writing to help.

123. Use Of Goods

Before ordering, the customer must make sure printed goods, signage, branding, packaging or promotional items suit the intended purpose, environment and lawful use.

124. Weather And Outdoor Exposure

Outdoor signage, banners, stickers, boards, vehicle branding and displays may be affected by weather, wind, sun, rain, dust, heat, cleaning chemicals and surface conditions.

125. Wear And Tear

Reasonable wear and tear is not a defect.

126. Care And Maintenance

After collection or delivery, the customer is responsible for the proper care, cleaning, handling, storage and maintenance of printed goods.

127. Damage After Collection

Damage caused by misuse, poor handling, incorrect washing, harsh chemicals, weather exposure, improper storage or third-party handling is not Xpress Print South Africa’s responsibility.

128. Cancellation Before Production

Orders may be cancelled before production starts, subject to a minimum cancellation fee of 15% plus any additional costs already incurred, including artwork, administration, shipping, supplier charges, materials and special procurement.

129. Cancellation After Production Starts

Orders cannot be cancelled without cost once artwork, sourcing, procurement, production, printing, manufacturing, booking, outsourcing or set-up has begun.

130. Printed Products Final Sale

Printed, branded, customised, personalised or manufactured products cannot be cancelled once production has started. All such sales are final, subject to applicable law.

131. Cancellation Fee May Vary

The cancellation fee may vary depending on the job status, materials used, supplier costs, artwork completed and the production stage reached.

132. Returns

Custom printed, branded, personalised, manufactured, approved or specially sourced goods cannot be returned simply because the customer changed their mind, ordered incorrectly, supplied the wrong artwork, missed an event, no longer needs the goods or expected a result not shown in the approved proof.

133. No Refunds On Processed Orders

No refunds are available for orders that have already been processed, printed, branded, manufactured, sourced, customised or approved, except where applicable law requires it or management approves it.

134. Refund Assessment

Any refund request will be assessed against the approved proof, order instructions, evidence supplied, production tolerance, industry standards and applicable law.

135. Refund Processing Time

If a refund is approved, it may take up to 30 days to process, depending on administration, banking, accounting, verification and business cash-flow procedures.

136. Refund Instalments

Where a refund is approved, Xpress Print South Africa may pay it in reasonable instalments where appropriate, agreed or commercially necessary, unless applicable law requires otherwise.

137. Defective Goods

If the customer believes goods are defective, they must notify Xpress Print South Africa in writing within a reasonable time.

138. Defect Evidence Required

The customer must provide the invoice, proof of payment, approved artwork, photographs, videos and a full explanation, and make the goods available for inspection where required.

139. Return Of Goods For Assessment

Xpress Print South Africa may require the customer to return the goods, or make them available for inspection, before any reprint, repair, replacement, credit or refund is considered.

140. Assessment Of Complaints

All complaints will be assessed against the quotation, invoice, approved proof, artwork supplied, written instructions, material limitations, production method, industry tolerance, photographs, samples and the condition of the goods.

141. Customer-Caused Errors

Xpress Print South Africa is not liable for errors, delays or losses caused by customer-supplied artwork, wrong instructions, late changes, missing information, poor-quality files, unclear communication, delayed payment or approval, wrong quantities, wrong deadlines, wrong collection arrangements or failure to check proofs.

142. Business-Caused Errors

Where Xpress Print South Africa accepts that an error was caused by its production process and falls outside reasonable tolerance, it may provide a fair remedy. This may include correction, repair, reprint, replacement, credit or refund, depending on the circumstances and applicable law.

143. Reprints

Where a reprint is approved, Xpress Print South Africa may require the return of the affected goods.

144. Reprint Limitation

Reprints are limited to the affected portion of the order and are based on the original approved artwork and specifications, unless agreed otherwise.

145. Credits

Xpress Print South Africa may offer credit as a commercial remedy or as a goodwill gesture.

146. Credit Is Not Admission

A credit does not amount to an admission of liability unless expressly stated in writing.

147. Use Or Distribution Before Complaint

Claims may be rejected or limited if the goods have already been used, worn, installed, distributed, sold, cut, altered, branded further, damaged, exposed to weather or otherwise handled in a way that prevents proper inspection or remedy.

148. Consequential Loss

Xpress Print South Africa is not liable for indirect, special or consequential losses, including loss of income, loss of profit, missed events, reputational harm, emotional distress, tender losses, advertising losses, penalties, staff costs, travel costs, courier costs or third-party claims.

149. Limitation Of Liability

Where liability is proven, Xpress Print South Africa’s liability is limited to the amount paid for the affected goods or services, unless applicable law requires otherwise.

150. Governing Law And Contact

These Terms are governed by the laws of South Africa. If customers have questions or concerns about these Terms, they must contact Xpress Print South Africa directly using the official company details below.

Additional Terms

151. Customer-Supplied Goods For Branding

Where customers bring their own garments, products, materials, assets, blanks, boards, bags, caps, promotional items or any other goods for branding, printing, embroidery, vinyl, DTF, UV, engraving, signage or related work, those goods are supplied entirely at the customer’s own risk.

152. No Payment For Damaged Customer-Supplied Goods

Xpress Print South Africa does not pay for, replace or compensate customers for damaged, marked, spoiled, misprinted, rejected, burnt, torn, stained, melted, cracked, broken or otherwise affected customer-supplied goods or assets brought in for branding. The only exception is where gross negligence is proven and accepted in writing by authorised management.

153. Extra Items For Calibration

Customers supplying their own goods for branding must provide extra items for testing, machine set-up, alignment, heat testing, colour testing and calibration. Depending on the product and method, customers should supply at least 5 to 10 extra items above the required final quantity.

154. Failure To Provide Extra Items

If a customer does not provide extra items for calibration, testing, set-up or colour adjustment, Xpress Print South Africa may go ahead at the customer’s risk. The customer accepts that some items may be used, damaged, spoiled or rejected during set-up and production.

155. Machine Setup And Colour Calibration Process

Branding, printing and production may require machine set-up, test runs, temperature testing, colour calibration, pressure testing, alignment checks and production trials. Items used during these processes form part of normal production risk and may not be treated as defective production.

156. Customer-Supplied Goods Are Not Insured By Xpress Print South Africa

Customer-supplied goods, assets, garments, materials or products left at Xpress Print South Africa’s premises are not insured by Xpress Print South Africa. Customers must arrange their own insurance where goods are valuable, urgent, rare, sentimental, expensive or difficult to replace.

157. No Claim Above Invoice Or Quotation Value

Any claim, dispute, remedy, compensation, credit, reprint, repair, refund or liability arising from an order may not exceed the amount the customer paid for the affected invoice or quotation, unless applicable law requires otherwise.

158. No Consequential Claims

Xpress Print South Africa is not liable for claims above the invoice value, including loss of income, loss of profit, loss of opportunity, missed events, reputational damage, customer penalties, travel costs, courier costs, replacement costs, sentimental value, business interruption or third-party losses.

159. 24-Hour Service Is A Rush Service

Any order accepted for 24-hour service is treated as a rush production service. The customer accepts that 24-hour work carries higher operational risk, because there is limited time for proofing, testing, sourcing, corrections, drying, curing, finishing, delivery and recovery from unexpected delays.

160. Limitation On 24-Hour Service Claims

No claim will be accepted simply because an order was placed under a 24-hour service request, if delays, variations or issues arise from late payment, late approval, unsuitable artwork, stock shortages, courier delays, machine issues, load-shedding, supplier delays, customer changes or circumstances beyond Xpress Print South Africa’s reasonable control.

161. No Absolute Guarantee On 24-Hour Service

A 24-hour service request is a priority production attempt and not an absolute guarantee, unless authorised management expressly confirms it in writing. Estimated 24-hour timelines depend on payment clearance, artwork readiness, approval, capacity, materials, machines, suppliers and operational conditions.

162. Pantone And Special Colour Matching

Xpress Print South Africa may be unable to match colours exactly to a customer’s Pantone references, brand manuals, previous prints, samples, screen colours or third-party colour standards, unless a paid colour-matching process is quoted and accepted in writing.

163. Standard Machine Colour Calibration

Xpress Print South Africa’s machines work with standard colour calibration, production profiles, machine settings, ink behaviour and material-specific print output. Customers accept that standard production may produce reasonable colour variation.

164. Colour Expectation Limitation

Customers must not assume exact colour matching unless it has been expressly agreed in writing before production. Differences between Pantone colours, RGB screen colours, CMYK print output, vinyl colours, DTF colours, UV colours, sublimation colours and material colours are normal and are not automatically treated as defects.

165. Unclaimed Goods Sold To Recover Costs

Goods, materials, customer-supplied items or completed orders left unclaimed for more than 30 days after notification may be treated as abandoned. Xpress Print South Africa may sell, dispose of, recycle or otherwise deal with such goods to recover storage, handling, administration and production costs, unpaid balances and related expenses. The customer will have no claim against Xpress Print South Africa for such goods, unless applicable law requires otherwise.

XPRESS PRINT SOUTH AFRICA
Rivonia Central, Oriental City Rivonia
Corner Rivonia Boulevard and 9th Avenue
Rivonia, Sandton, Johannesburg, 2128
Email: info@expressprint.co.za
Website: www.expressprint.co.za
Sales WhatsApp: +27 63 132 8088 / +27 67 741 0422 / +27 63 253 5542
Admin: 067 741 0422